Course Outline: 1. Managing a call center 2. Customer service via Email 3. Physical Center Operation 4. Social CX 5. Chatbot 6. RPA 7. Sentiment Analysis 8. The rise of CX Professionals Notice: The certificate will be available on the next day of the live sessions. Videos of this training will be available on our website 7 to 10 working days after the live session. We will send an email with all information from “ [email protected].”. Make sure this email is a safe sender to get all the information. This online live training will be conducted on Google Meet or … Continue reading Exit CS Enter CX