Exit CS Enter CX

Course Outline:
1. Managing a call center
2. Customer service via Email
3. Physical Center Operation
4. Social CX
5. Chatbot
6. RPA
7. Sentiment Analysis
8. The rise of CX Professionals

Note:

• After completing every lesson click on the “COMPLETE ” button the go to the next lesson.
• Must set up your first name, last name, and display name from settings of your profile for your certificate. [Log in> Profile> Settings> General> Fill up the required fields> Save Changes ]
• Do not click on the “FINISH COURSE” button without watching all the videos.
• After watching all the videos click on the “FINISH COURSE ”button then the Certificate will be generated.
• More details: https://thrivingskill.com/faqs/

Training Instructor:

Maniza Tabassum