Develop Your Communication Skills & Interpersonal Influence
Overview: Orientation & Icebreaker 1. Learning Business Communication Essentials • Understanding different communication styles • Communication etiquette: saying and doing the “right” things • Communication at networking events • Communication while traveling for business • Video – The Right Etiquette! 2. Types of Business Communication • Upward, Downward, Managerial communication & technical communication • Four communication ways for effective teams • Components of communication –verbal, non-verbal, and vocal communication • The importance of body language 3. Five Stages of Negotiation during Communication • Preparation and Planning • Defining Ground rules • Clarification and Justification • Bargaining and Problem-Solving • Closure …
Curriculum
Overview
Overview:
Orientation & Icebreaker
1. Learning Business Communication Essentials
• Understanding different communication styles
• Communication etiquette: saying and doing the “right” things
• Communication at networking events
• Communication while traveling for business
• Video – The Right Etiquette!
2. Types of Business Communication
• Upward, Downward, Managerial communication & technical communication
• Four communication ways for effective teams
• Components of communication –verbal, non-verbal, and vocal communication
• The importance of body language
3. Five Stages of Negotiation during Communication
• Preparation and Planning
• Defining Ground rules
• Clarification and Justification
• Bargaining and Problem-Solving
• Closure and Implementation
4. Communication Etiquette during Meetings
• Importance of arriving on time
• Importance of setting agenda beforehand
• Body language during the meeting
• Appropriate conduct and other common manners
5. The ins and outs of Feedback
• Do we really give proper feedback?
• How to handle difficult situations (three different tricks)
• Barriers to listening
Note:
- After completing every lesson click on the “COMPLETE ” button the go to the next lesson.
- Must set up your first name, last name, and display name from the settings of your profile for your certificate. [Log in> Profile> Settings> General> Fill up the required fields> Save Changes ]
- Do not click on the “FINISH COURSE” button without watching all the videos.
- After watching all the videos click on the “FINISH COURSE ”button then the Certificate will be generated.
- More details: https://thrivingskill.com/faqs/
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