Exit CS Enter CX

Curriculum

Overview

Course Outline:
1. Managing a call center
2. Customer service via Email
3. Physical Center Operation
4. Social CX
5. Chatbot
6. RPA
7. Sentiment Analysis
8. The rise of CX Professionals

Notice:

The certificate will be available on the next day of the live sessions.
Videos of this training will be available on our website 7 to 10 working days after the live session.
We will send an email with all information from “ [email protected].”. Make sure this email is a safe sender to get all the information.
This online live training will be conducted on Google Meet or Zoom.
You will find the live training information in Lecture 1.1 Live Training Information, after 27th January 2022.
The Documents will be available here after the live sessions.
Instruction to download the documents: Log in> Profile> All> “Course Name”> Lecture 1.1 Class Materials> Course Name.
Keep eyes on your email (you’re registered with) for all kinds of notifications regarding the session.
Knock us on messenger for assistance

Note:

After completing every lesson click on the “COMPLETE ” button the go to the next lesson.
Must set up your first name, last name, and display name from settings of your profile for your certificate. [Log in> Profile> Settings> General> Fill up the required fields> Save Changes ]
Do not click on the “FINISH COURSE” button without watching all the videos.
After watching all the videos click on the “FINISH COURSE ”button then the Certificate will be generated.
More details: https://thrivingskill.com/faqs/

Training Instructor: