Exit CS Enter CX

Course Outline:
1. Managing a call center
2. Customer service via Email
3. Physical Center Operation
4. Social CX
5. Chatbot
6. RPA
7. Sentiment Analysis
8. The rise of CX Professionals

Notice:

• The certificate will be available on the next day of the live sessions.
• Videos of this training will be available on our website 7 to 10 working days after the live session.
• We will send an email with all information from “ [email protected].”. Make sure this email is a safe sender to get all the information.
• This online live training will be conducted on Google Meet or Zoom.
• You will find the live training information in Lecture 1.1 Live Training Information, after 27th January  2022.
• The Documents will be available here after the live sessions. ­­­­
• Instruction to download the documents: Log in> Profile> All> “Course Name”> Lecture 1.1 Class Materials> Course Name.
• Keep eyes on your email (you’re registered with) for all kinds of notifications regarding the session.
• Knock us on messenger for assistance

Note:

• After completing every lesson click on the “COMPLETE ” button the go to the next lesson.
• Must set up your first name, last name, and display name from settings of your profile for your certificate. [Log in> Profile> Settings> General> Fill up the required fields> Save Changes ]
• Do not click on the “FINISH COURSE” button without watching all the videos.
• After watching all the videos click on the “FINISH COURSE ”button then the Certificate will be generated.
• More details: https://thrivingskill.com/faqs/

Training Instructor:

Maniza Tabassum