Curriculum
- 1 Section
- 13 Lessons
- 203 Weeks
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- Exit CS Enter CX13
- 2.0Introduction1 Minute
- 2.1Class Materials
- 2.2Agenda2 Minutes
- 2.3What is CS4 Minutes
- 2.4What is CX8 Minutes
- 2.5CS & CX Differences6 Minutes
- 2.6Why CX is taking place of CS9 Minutes
- 2.7CX Trends for 20227 Minutes
- 2.8Customer Service via Call Center12 Minutes
- 2.9Customer Service via Email12 Minutes
- 2.10Customer Service via Social Media17 Minutes
- 2.11Chatbots18 Minutes
- 2.12The Rise of CX Professionals8 Minutes
Introduction
The lesson content is empty.
Class Materials
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